The Carmella Rose Health Foundation was born out of the desire to help patients and families navigate the healthcare system. As a nonprofit 501(c)(3) organization based in Cleveland, Ohio, we help people access quality medical care during their healthcare journey. We provide guidance, patient advocacy resources, information about medical conditions, and referrals to community and social service resources.
The Carmella Rose Health Foundation’s mission is to positively impact our community by connecting the underserved population to medical and social resources, eliminating barriers and helping individuals navigate through their health care journey.
By empowering our community with knowledge, we can help create healthier communities.
Meet the Team
President and Founder
Carol Santalucia is a seasoned healthcare leader with a passion and commitment to enhancing the patient experience. She has 30 years in various service excellence and leadership roles at Cleveland Clinic. Carol played a pivotal role in the formation of Cleveland Clinic’s Service Excellence Department and the creation of Cleveland Clinic’s Respond with H.E.A.R.T. Program.
Carol received an MBA in Healthcare Administration from Cleveland State University and a BS in Psychology from Denison University. She is a past-president of the Society for Healthcare Consumer Advocacy and the Ohio Society for Healthcare Consumer Advocacy. She is also a Board Member of the American College of Healthcare Executives of Northern Ohio and serves on the Executive Board of The Beryl Institute.
Ginny Pate currently is the Executive Director of Carmella Rose Health Foundation. Pate has been a member of the Carmella Rose Women’s Health Foundation board of directors since the inception of the organization in 2004 and holds a Patient Navigation Certificate from The Harold P. Freeman Patient Navigation Institute. Ginny is the Director and facilitator of the Patient Navigator Networking Group (PNNG). She serves on numerous committees to educate and advance patient navigation.
She serves as co-chair of the committee which is part of the Healthy Cleveland Initiative, she is leader of the Northeast Ohio Outreach and Enrollment group and is a member of 100+ Women Who Care. Prior to joining Carmella Rose Ginny worked for the Cleveland Clinic Foundation in the Ophthalmology Department for 13 years. Previously, Ginny has volunteered her time with the Women’s City Club of Cleveland and the Susan B. Komen Foundation.
Community Health Worker (CHW)
Terri Johnson has been a Patient Navigator with the Carmella Rose Health Foundation since November 2014 and recently completed Community Health Worker certification in the fall of 2016. She became a Certified Healthcare Access Associate in 2010 through NAHAM and then completed the Harold P. Freeman Patient Navigation certification in 2011. Terri has also completed certification for Mental Health First Aid in May 2017. Terri is a trained Chemical Dependency Counselor Assistant (CDCA). Johnson is a member of the Carmella Rose Advisory Board along with the Patient Navigator Networking Group. Additionally, she became a certified volunteer for the Ohio Senior Health Insurance Information Program in 2015 and especially enjoys working with the senior population. Terri has a background in medical insurance with over 20 years of experience working at the Cleveland Clinic Foundation where she was active with several committees including Patient Experience.
Community Health Worker (CHW)
Barb Wynveen is currently a patient navigator with the Carmella Rose Health Foundation, since fall of 2013. Wynveen obtained a Community Health Worker certification in the fall of 2016. Wynveen serves on the CRHF Advisory Board and holds a Patient Navigation Certificate from the Harold P. Freeman Patient Navigation Institute. She also holds a law degree from Cleveland-Marshall College of Law, having previously worked as an attorney, and is a Notary Public. Barb is a member of the Patient Navigator Networking Group (PNNG), 100+ Women Who Care, CUFI, Parkside Church and is a trained volunteer with Ohio Senior Health Insurance Information Program (OSHIIP), Hospice of the Western Reserve and Honor Flight Cleveland. Barb works as seasonal staff for the Cleveland International Film Festival, and volunteers with Life Act (suicide prevention) and Apollo’s Fire.
Community Health Worker (CHW)
Janice Zweigart has been a patient navigator with Carmella Rose Health Foundation since the fall of 2013. Zweigart obtained a Community Health Worker certification in the fall of 2016, along with a Patient Navigation Certificate from The Harold P. Freeman Navigation Institute. Janice is a certified (OSHIIP) Ohio Senior Health Insurance Information Program counselor. In addition to being a member of the Carmella Rose Health Foundation advisory board, she is a member of Patient Navigator Networking Group (PNNG). Prior to joining Carmella Rose, Janice managed and was assistant to the owners of Preferred Choice Inc. for seventeen years.
The Carmella Rose Health Foundation provides guidance for the healthcare journey, patient advocacy resources, and referrals to medical and social services resources in the Greater Cleveland area. .
- Patient Advocacy Hotline: 216-658-6025
- Assistance from our Community Health Workers
Since 2008, the Carmella Rose Health Foundation has been located within The Center for Health Affairs’ office building at Playhouse Square. In addition to providing office space, The Center supports the vision and mission of the Carmella Rose Health Foundation. Specifically, their work aligns with The Center’s strategic initiatives to create opportunities for hospitals and health systems to coordinate, collaborate, identify, and address the health needs of the community and improve the benefits they provide to Northeast Ohio residents. Learn more about The Center for Health Affairs at neohospitals.com.
Carmella Rose Health Foundation will not discriminate against anyone on the basis of gender, race, creed, color, religion, ancestry, national origin, physical or mental disabilities, sensory impairments (deaf, blind, hearing impairment, speaking impairment, etc.), socioeconomic status, age or veteran status.