Life Snapshots

Here are some stories of those we have recently been able to assist:

We helped a woman at one of our regular monthly food giveaway sites called St. Vitus Church. Her name was Patricia Scott; She was forty-seven years old and she never had health coverage. She shared with us that her lack of health coverage patriciawas a constant concern and she experienced stress for her elderly mother. We were able to successfully complete and submit an application for Medicaid. She was so happy and emotional to have health coverage for the first time that she was both jumping for joy and crying at the same time. As she walked her out to the car where her two friends were waiting to drive her, patient navigator Barb asked them to wait a couple more minutes for something important that we had to do. Barb asked for her mother’s phone number in Alabama, and placed a call to her. Patricia excitedly told her mother that she now finally had health coverage, and almost in disbelief, the mother asked me to confirm whether that was true or not, which we happily did.


We worked with a young man, 18 years old, at Bishop Cosgrove. He appeared to be in good health, but had many layers of complications trying to use his CareSource coverage. He recently relocated from Columbus, was looking for a shelter, Barb and back of clienttransportation, and his most desperate need – replenish his diabetic supplies. Our first hurdle was to determine where his active prescription existed, as he last filled his meds in Columbus. He wanted to get his prescription at a pharmacy within walking distance, but we discovered his prescription was in the Walgreen system with the closest being 3 1/2 miles away. When we tried to phone in the Rx, he did not qualify for his next month supply for almost 2 weeks. He was already a bit unsteady as his supplies have been stolen from the shelter. We were able to work with the pharmacist who contacted CareSource in order to get a one time override fill this prescription. Our client still have no ability to get the prescription, so one of our navigators picked it up for him. The other navigator continued to work with him arranging transportation, two doctors appointments as well and speaking with a caseworker to ensure a shelter for the evening. Truly full scale, wraparound navigation.

At the men’s homeless shelter we worked with a client, after initially offering him help at Bishop Cosgrove. He had moved from New York, and initially thought he was heading out west, but decided to stay in Ohio to get back on his feet. When we met him again at the men’s homeless shelter, he had concerns about getting medication and medical care. Apparently, he left New York quickly and had none of his contact information. Our client had Medicaid in New York but wanted to do an Ohio application. Terminating coverage in another state sounds straightforward, but ended up being a lengthy complicated process. We spent about an hour and a half with this one client, terminating his NY coverage, completing an Ohio application, and supplying him with numerous resources in the Cleveland area.

At one of our Stay Well sites where clients may receive health screenings along with a hot meal, we met a young man who had no insurance. After further conversation, we discovered that he had trust issues related to a severe depression he was suffering from. We were able to set him up with an appointment with a primary care physician at Cleveland Clinic, his preferred hospital, the next day as well as sign him up for Medicaid. The client did not have a home phone but we were able to follow up with a community navigator at the hospital who stated the client was seen and she was able to connect him to psychiatric services.

At the Men’s Shelter that we frequent, we met a man who was very discouraged at attempting to get his Medicaid managed care plan card. It was because he was originally traditional Medicaid for two months. We helped him to get his insurance card and also scanned and emailed all of his prescription receipts so he was able to get reimbursed for his meds. Several weeks later, when we saw him again at the shelter he came to let us know he was so grateful for all the help we provided him and was on his way to get his eye sight corrected.

At one of our rehab facilities, we met with a gentleman who stated he wanted to get medical coverage for his outpatient alcohol treatment. We submitted an online Medicaid application and he received his card within a month. While working at a hot meal event, the same gentleman came to us and stated he went for his physical and found out he had diabetes. He was very happy to have insurance and was working hard to keep up with his new diet!